Last updated: 30 October 2026
This policy covers two things: membership packages you pay for on this Portal, and products you redeem with points on the Universal X E-Mall. It is part of our Terms & Conditions.
You may cancel a package purchase within 7 days of the date your payment was approved, without giving a reason. This matches the cooling-off period in the Distributor Agreement.
This applies to every package bought on the Portal, whether it is your entry package, an upgrade or a repurchase, and whether you paid by bank transfer, online banking (FPX) or debit or credit card.
If no Product Points from that package have been redeemed, you receive a full refund of the amount you paid.
If you have already redeemed some of the package's Product Points on the E-Mall, the refund is the amount you paid less the value of the Product Points redeemed. One Product Point is valued at USD 1, converted at the same rate as your purchase.
Once the 7 days have passed, a package purchase is final and is not refunded, except:
Contact us within the 7 days. Universal X Sdn. Bhd. (202601026720). Email hello@universalx.shop or call +603-5023 5647. Please quote your Member ID and the order or reference number.
We confirm the cancellation and the refund amount in writing before any money is returned.
Refunds go back to the original payment method: to the card you paid with, to the bank account used for online banking, or to the account a bank transfer came from. They are paid in Malaysian Ringgit (MYR).
Once we approve a refund we process it promptly. The time it takes to reach you depends on your bank or card issuer.
When a package is cancelled, the Product Points it credited are removed from your account. Any bonuses that the purchase paid to other members are reversed, as set out in the Distributor Agreement. A cancelled entry package also ends the membership it activated.
A product redemption on the E-Mall cannot be cancelled once it has been confirmed. This applies to both Instant Redemption and Pre-Order items. Please check your redemption list before you submit it.
Points used for a redemption are not returned, except where the item is damaged, incorrect or faulty.
Check your items when you receive them. If an item is damaged, incorrect or faulty, tell the stockist at collection, or contact us as soon as you receive a delivery, with a photo. Where a re-credit is due, the points are returned to your member account.
Nothing in this policy affects your rights under Malaysian consumer law.
