Shipping & Delivery Policy

Membership packages are delivered digitally

Nothing is shipped when you buy a package on this Portal. Once your payment is approved, the full value of the package is credited to your member account as Product Points. You use them to redeem products on the Universal X E-Mall.

You can see the credit in your Product Points Wallet and in Payment Log.

Getting your products from the E-Mall

When you redeem products on the E-Mall, you choose one of two options:

• Collect at a stockist: free. You collect in person from the stockist branch you selected. We tell you when your order is ready.
• Delivery to your address: available within Malaysia. The delivery fee is paid to the courier on delivery (cash on delivery) and depends on your location and the size of the parcel. No delivery fee is taken from your points.

Services are collection only

Some items are on-site services rather than goods, for example teeth whitening. These are provided at the stockist and cannot be delivered. An order that includes a service is collection only.

When your order is ready

An order is released for collection or dispatch only once every product in it is in stock. We do not part-fulfil an order or substitute one product for another.

Items marked Pre-Order take an estimated minimum of 10 working days from when we confirm your request. This is an estimate, not a guarantee.

If you do not collect

A redemption that is not collected still counts as redeemed and is not reversed. Contact your stockist or us to arrange collection.

Damaged or missing items

See our Refund & Cancellation Policy. Universal X Sdn. Bhd. (202601026720). Email hello@universalx.shop or call +603-5023 5647. Please quote your Member ID and the order or reference number.